Shipping policy
Please take a moment to read through our shipping policy to understand how we handle shipping and delivery for your orders.
Order Processing
- Processing Time: All orders are processed within 2-7 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Custom Orders: If you have placed a custom order, processing may take a little longer, but we will keep you informed every step of the way.
Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. The cost will vary depending on your location and the shipping method you select.
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Delivery Estimates: Delivery times may vary based on your location and chosen shipping method:
- USA: 3-8 business days
- Europe: 5-10 business days
- Canada: 5-10 business days
- Australia: 10-20 business days
- International: 10-20 business days
Please note that these are estimated delivery times and actual delivery may vary due to factors outside our control, such as customs processing times or postal service delays.
Shipping Locations
We ship to most countries worldwide. However, there are some exceptions where we are unable to deliver. If you are unsure whether we can ship to your location, please contact our customer support team.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can track your order through the link provided in the email or directly on our website.
Customs, Duties, and Taxes
The Schoeller Family is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Policy Updates
We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed of any updates.